Benefits Law Journal, “Don’t Quote Me on This: Are Pre-Verification Calls Binding in ERISA Health Plan Litigation,” by Abbye Alexander, Esq., Christopher Tellner, Esq. and Henry Norwood, Esq., 9-24-2025

Kaufman Dolowich’s Abbye Alexander and Christopher Tellner, Co-Chairs of the Health Care/Managed Care Practice Group and Of Counsel Henry Norwood  wrote an insightful article for Benefits Law Journal regarding ERISA health plan disputes arising from pre-verification promises of coverage. 

In this article, the authors explain that although most of the recent court decisions are trending toward ERISA preemption of pre-verification call claims, the law in this area is evolving and diverse across jurisdictions, warranting continued attention by health plans, providers and patients in the future. 

The full article can be read by clicking on the PDF below.

Benefits Law Journal-September 2025-Alexander-Tellner-Norwood